The price point was appealing and they recently released a Service Desk feature. The runner-up in this process was Active Collab. Company representation and community support fell short for a few as well. Most were missing a Service Desk feature. All had their own strengths and weaknesses. We looked into all of the big names: Smartsheet, Trello, Podio, Wrike, Mavenlink, Asana, Zoho, etc. Still, we have some ambitious things lined up for this year that require a rock-solid foundation. Basecamp, Tick, Workstack, Zendesk… a lot of overhead for a company our size. Not perfect, but it was helpful.Īt this point, the combined cost was really starting to add up. We also played with the new Workstack Beta quite a bit for resource planning. Still, Basecamp’s lack of workflows and constraints meant it wasn’t the right tool for a fully-realized system. Tick was giving us information, and the time tracking interface was straightforward enough.

We considered Zendesk, but ultimately balked at the idea of using yet another isolated system. The catalyst was our desire to implement a Service Desk for client requests. It was an improvement, but ultimately we found the two systems were too disjointed to allow us to collect any actionable data. We go through a lot of projects each month, and a learning curve stood in the way of our clients using that system, which kept us from taking advantage of one of Basecamp’s most valuable features.Įventually, we started using Tick for time tracking. For that past 3+ years, we’ve used Basecamp, which is essentially a glorified and accessible version of email.

Basecamp 3 addons